Responsible Gambling at Lucki

1. Our commitment to responsible gambling

We take responsible gambling seriously. Every tool, every policy, every conversation with our players starts from the same place: your wellbeing matters more than any bet.

We built our platform to be fun, not harmful. That means working closely with licensing authorities, reviewing our safeguards regularly, and making sure help is never more than a click away. Gambling should stay something you enjoy, not something that controls you. If it ever starts to feel different, we want you to know we're here, and we're listening.

2. Recognising problem gambling signs

Problem gambling doesn't always look the way people expect. It can creep in slowly, hidden behind "just one more spin" or a bad day you're trying to shake off. Sometimes the person struggling is the last to notice.

We'd rather you catch it early than deal with the fallout later. Here are some signs worth paying attention to, in yourself or someone close to you:

• Spending more time or money gambling than you planned to
• Chasing losses with bigger bets
• Lying about how much you gamble or hiding it from family
• Feeling anxious, irritable, or guilty after playing
• Borrowing money or selling things to fund gambling
• Neglecting work, relationships, or responsibilities because of gambling
• Gambling to escape stress, boredom, or sadness

3. Self-assessment tools and awareness

Setting aside five minutes to check in with yourself can tell you more than you'd expect. It's not about judgement. It's about honesty.

We encourage every player to ask these questions now and then:

• Have I gambled with money meant for bills or essentials?
• Do I feel the need to gamble with increasing amounts?
• Have I tried to cut back and found it difficult?
• Do I think about gambling even when I'm not playing?
• Have I lied to people about my gambling habits?
• Has gambling caused arguments or strain in my relationships?

Answering yes to a few of these doesn't mean the worst. It just means it's worth taking a closer look, maybe using one of the tools below, or speaking to someone who can help.

4. Deposit limits and budget management

Your money, your rules. We give you the controls to decide exactly how much goes into your account and when.

Setting a limit takes less time than placing a bet. You choose the amount, confirm it, and we handle the rest. If you ever want to lower a limit, it applies straight away. Raising one takes a short cooling-off period, because we'd rather you take a moment before increasing how much you can spend. Available options include:

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits
• Loss limits
• Wagering limits

5. Time limits and session controls

Losing track of time happens to everyone, especially when you're enjoying yourself. That's exactly why we offer session reminders and time controls built right into your account.

You can set a maximum session length, and we'll let you know when you're approaching it. Need a cool-down instead? You can lock your account for a short period, from a single day up to several weeks, giving yourself breathing room without closing your account for good.

6. Self-exclusion options

Sometimes stepping away completely is the right call, and that's okay. We'd never make that harder than it needs to be.

We offer several ways to take a break, depending on what you need right now:

• Temporary self-exclusion, from 24 hours up to six months
• Extended self-exclusion periods beyond six months
• Permanent self-exclusion, closing your account for good
• Registration with GAMSTOP, which restricts access across UK-facing gambling sites

Once self-exclusion is active, we won't send you marketing emails, and reopening your account before the period ends isn't something we'll do, even if you ask. That's the point.

7. Reality checks and account activity alerts

How long have you actually been playing tonight? It's a harder question to answer than most people think once you're a few hands deep.

That's why we send reality check pop-ups during your session, showing time played and net spend so far. You can also review your full account activity whenever you like, including deposits, withdrawals, and game history. No surprises, just a clear picture of what's actually happening.

8. Protection of minors and underage access prevention

Under UKGC guidelines, gambling is strictly for adults aged 18 and over, and we take that boundary seriously.

Every new account goes through identity verification before real-money play is allowed. We also recommend parental control software for shared devices, and we work with age verification databases to catch underage registration attempts before they happen. If we ever suspect an account belongs to someone underage, we suspend it immediately pending further checks.

9. Support organisations and professional help

You're not alone in this, even if it feels that way at 2am staring at a losing balance. Plenty of people have been exactly where you are, and plenty of organisations exist purely to help.

These UK-based services offer confidential support, often free of charge:

• GamCare, National Gambling Helpline: 0808 8020 133
• BeGambleAware, online support and self-assessment tools
• Gamblers Anonymous UK, peer support meetings nationwide
• GAMSTOP, national self-exclusion scheme for UK gambling sites
• Gambling Therapy, free online support in multiple languages

Reaching out isn't a failure. It's usually the first step that actually works.

10. How to contact our responsible gambling team

If something doesn't feel right, however small it seems, talk to us. Our responsible gambling team handles these conversations with care, not judgement, and every message stays confidential.

We can help you set limits, start a self-exclusion, or simply talk through what you're experiencing. You don't need to have it all figured out before reaching out. Just start the conversation, and we'll take it from there.

Gambling should always be entertainment, never a way to solve financial or emotional problems. If you or someone you know is struggling, please contact GamCare on 0808 8020 133 for free, confidential support. We operate under licences including the Anjouan Gaming Authority, Union of Comoros, and are committed to full compliance with UK Gambling Commission standards for players accessing our platform from the United Kingdom.

Gambling is strictly for those aged 18 and over. Please play responsibly.