Contact and Support
How do we get in touch with your support team?
We're reachable through live chat and email, whichever suits you best. Most players head straight for live chat because it's the fastest way to get a real answer.
Our support team handles everything from simple login hiccups to more detailed payment questions. You'll usually see a response within minutes during busy hours.
What hours is support available?
Our team is on hand around the clock, every day of the week. There's no need to wait for office hours or worry about time zones.
Whether you're playing late at night or early morning, someone's there to help. This covers both account queries and quick technical questions.
Can we contact you via live chat?
Yes, live chat sits right on our platform and connects you to a real person. No bots, no scripted loops.
Just click the chat icon and explain what's going on. Most issues get sorted in a single conversation.
Do you offer support in multiple languages?
Our support team primarily operates in English for UK players. We keep communication clear and straightforward so nothing gets lost in translation.
Casino Games and Fairness
Are your casino games fair?
Every game on our platform runs on certified random number generators. This applies across slots, table games, and everything in between.
We work only with licensed software providers who meet strict testing standards. That means outcomes are genuinely random and not something we can influence.
Which game providers do you work with?
We partner with a mix of well-known studios and newer developers. This gives us a library covering slots, roulette, blackjack, and more.
Our game selection gets refreshed regularly, so there's always something new to try alongside the classics.
Can we check the RTP of a game before playing?
Absolutely. Most games display their RTP information within the game rules or info panel.
We'd always recommend checking this before you settle on a game, especially if return rates matter to your strategy.
Do you offer provably fair games?
Some of our games, particularly certain crash and card titles, include provably fair mechanics. These let you verify the outcome independently.
Not every game on our platform uses this system, but where it's available, we make it visible within the game itself.
Payments, Deposits and Withdrawals
What payment methods can we use?
We support a range of options including cards, e-wallets, and select cryptocurrencies. The choices available depend slightly on your account setup.
- Debit and credit cards
- E-wallets
- Bank transfers
- Selected cryptocurrencies
How long do withdrawals take?
Processing on our end typically happens within a few hours once verification is complete. From there, timing depends on the payment method you've chosen.
E-wallets tend to land fastest. Card and bank transfers can take a bit longer depending on your provider.
Are there deposit or withdrawal limits?
Yes, we apply minimum and maximum limits to keep transactions secure and manageable. These are listed on our payments page and can vary by method.
Do you charge fees on transactions?
We don't add our own fees to deposits or withdrawals. That said, your bank or payment provider might apply charges on their side, so it's worth checking with them directly.
Which currency do you use?
UK players transact in pounds sterling across our platform. This keeps conversions simple and avoids unnecessary exchange costs.
Bonuses and Promotions
What welcome bonus can new players claim?
New players get access to a welcome offer when they sign up and make their first deposit. The exact terms are detailed on our promotions page.
We'd always suggest reading the specific conditions before opting in, since offers can change over time.
Do bonuses come with wagering requirements?
Yes, nearly all bonus funds carry a wagering requirement before withdrawal becomes possible. This is standard practice across the industry.
The requirement multiplier and eligible games are listed clearly within each individual promotion.
How do we claim ongoing promotions?
Most promotions appear directly in your account dashboard or via email if you're subscribed. Opting in usually takes a single click.
Some offers activate automatically, while others need manual activation before you start playing.
Can we withdraw bonus funds straight away?
Not quite. Bonus funds need to clear their wagering requirement first before converting into withdrawable balance.
Your real money balance, on the other hand, remains withdrawable at any time, subject to normal verification.
Do you run a loyalty or VIP programme?
We do offer rewards for regular players through our loyalty structure. Benefits can include faster withdrawals, personalised offers, and dedicated support.
What happens if a bonus expires?
Unused bonus funds and any related winnings are removed once the expiry date passes. We'd recommend checking the countdown timer shown in your account so nothing gets missed.
Technical Assistance
What do we do if the site won't load?
Start with a quick refresh or clearing your browser cache. This resolves most loading issues in seconds.
If the problem continues, our support team can check things from our end and rule out anything wider.
Why did a game freeze during play?
This usually comes down to connection stability rather than the game itself. A weak signal or dropped connection is the most common cause.
Your game session and balance stay protected regardless, so reconnecting and reloading should pick things back up.
Which browsers and devices work best with our platform?
Our platform runs smoothly on all major browsers and both desktop and mobile devices.
- Chrome
- Safari
- Firefox
- Edge
Do we need to update anything to keep playing smoothly?
Keeping your browser updated helps avoid most compatibility issues. We don't require any separate downloads or plugins to play.
Account Management
How do we create an account?
Registration takes a couple of minutes. Just provide your basic details, confirm your email, and you're ready to deposit.
Can we have more than one account?
No, each player is permitted a single account under our terms. This keeps things fair and helps us protect your security.
How do we update our account details?
You can edit most personal details directly from your account settings. For anything sensitive, like identity details, our support team may ask for updated verification.
What if we forget our password?
Use the password reset option on the login page. You'll receive a link by email to set a new one within minutes.
How do we close our account?
Reach out to our support team and they'll guide you through the closure process. We'll confirm any outstanding balance before finalising things.
Responsible Gambling
How do we set deposit or loss limits?
Limits can be set directly from your account settings whenever you like. This gives you control over how much you deposit or lose within a set period.
What if we feel our gambling is getting out of control?
Reach out to our team straight away if things don't feel right. We take these conversations seriously and can walk you through options like deposit limits, time-outs, or self-exclusion.
Can we take a break from playing?
Yes, you can activate a temporary time-out or a longer self-exclusion period through your account or by contacting support. Your account stays paused for the duration you choose.
Is there support outside of our platform?
Yes, independent organisations offer free and confidential advice. The National Gambling Helpline can be reached on 0808 8020 133 if you'd like to speak to someone outside of our platform.
We operate under our gaming licence issued by the Anjouan Offshore Finance Authority, and we're committed to supporting safer gambling practices across our platform. Gambling should always stay enjoyable, so please play within your limits and reach out if you ever need support. Our services are intended for players aged 18 and over only.